TERMS AND CONDITIONS
OF SPA USE
Advanced Reservations
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
Cancellation Policy
As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. A credit card number, advanced payment, or gift certificate number may be required at the time of the booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments.
Spa Arrival
We recommend that you check in at Spa Reception at least 15 minutes prior to your appointment. This gives you time to enjoy a warm or cool beverage and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time we have to finish on time regardless of time you came. After your treatment, please enjoy the spa's relaxation area, which will allow you to float back to reality at your own leisurely pace.
Payment Types
We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express - with proper identification.
Spa Etiquette
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
Guests under 15
Must to be accompanied by a responsible adult.
Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Infinity Spa is held harmless for any information not provided to us at the time of service.
Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
Pregnancy
We have specially designed treatments for expectant mothers. Please allow Spa reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.
Prices
Prices for services and products are subject to change on our website and menus without advance notice.
Terms and Conditions
Infinity Spa reserves the right to change these terms and conditions from time to time in its sole discretion.
Right of Refusal
Infinity Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
Satisfaction Guaranteed
If for any reason we fail to meet your expectation with any of our salon or day spa services, please let us know within 24 hours of your service.
TERMS AND CONDITIONS
OF WEBSITE USE
Welcome to infinityspa.ph. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern infinityspa.ph’s relationship with you in relation to this website.
The term infinityspa.ph or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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You may not create a link to this website from another website or document without infinityspa.ph’s prior written consent.
RESTRICTIONS ON DISCLOSURE OF CONFIDENTIAL INFORMATION AND PRIVACY POLICY
Infinity Spa is committed to protecting your privacy and will not give out or sell any information provided to us by our customers. Any information collected is for internal review only and used to improve service, pricing, product, promotion and content of our web site. All customer information (name, email, address, etc.) is confidential. When you create an account your contact information and credit card information will be stored for ease of reordering. All information collected will be stored and encrypted for additional security.
Our site protects your transactions with the highest level of security through a Secure Sockets Layer (SSL) Certificate. This SSL link ensures that all information passed between the Infinity web site and your browser remains private and secure. Infinity Spa guarantees the safety and security of our site through DigiCert, so you have a safe place to shop.
GENERAL TERMS
If any provision of these Terms and Conditions is declared invalid or illegal for any reason, then the remaining provisions of these Terms and Conditions shall remain in full force and effect in the same manner as if the invalid or illegal provision had not been contained herein.
Should you have further questions about our Terms and COnditions, you may contact us through: erodriguez@infinityspa.ph
Privacy Policy
1. INFORMATION
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1.1 Personal Information. As part of using the Service of Infinity Spa, we collect your personal information, which can be completed given at your discretion. “Personal Information” means any information that may be used to personally identify an individual, including, but not limited to, a first and last name, an email address, a home or other physical address, or other contact information. The information you provide allows us to provide an efficient service to you and helps us improve our level of service to better meet your needs.
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1.2 Consent. When you provide us with personal information to complete a transaction, you imply that you consent to our collecting it and using it for that specific reason only. By using the site, you consent to the terms of this Privacy Policy and to Infinity Spa’s processing of personal information for the purposes set forth herein. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at erodriguez@infinityspa.ph or mailing us at: 3rd Floor TSL Building E. Rodriguez, Quezon City.
2. TYPES OF PERSONAL INFORMATION WE COLLECT
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2.1 Account. To use the Service of Infinity Spa, you may be required to create an Account. By doing so, you will be asked to provide us with mandatory information such as your first name, a user name, email address and a password that you will use for your account.
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2.2 Log Files. When you browse the site, we automatically receive your computer’s Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), and any other information your browser may send to us. We may use this information to analyze and improve accessibility and compatibility of the site, trends, user experience, and gather demographic and statistical information to monitor our services and make it better.
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2.3 Cookies. Some of our Site pages utilize “cookies”. A “cookie” may be used, for example, to collect information about Site activity such as but not limited to store information about your session (referrer, landing page, etc), and record number of visits. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. Most browsers give you the option to allow, accept or block cookies.
3. HOW WE USE PERSONAL INFORMATION
All Personal information that you submit or we collect may be used in the following but not limited to:
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3.1 Improve our Site, products and services to you, contact you about certain products or services that you may have purchased and registered for, and to authenticate and identify your access of the Site, products and services that you are authorized to access.
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3.2 Use your registered external address, email address, mobile or telephone number to send you updates, newsletter, news, promotions regarding the Site and our products and services. Or contact you in response to a “contact us” or “chat with us” request.
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3.3 Transfer your Personal Information to our third-party service providers, but only to provide our services to you or for the purpose of processing such information on our behalf.
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3.4 We may disclose your Personal Information or any information you submitted if we have a good faith belief that disclosing such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms and Conditions including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of infinityspa.ph its users, yourself or the public.
4. SECURITY AND PAYMENT
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All payment-related transactions are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
5. LENGTH OF KEEPING USER INFORMATION
The data we gather from you, by virtue of your access of our Service, shall be kept in our server or archive for as long as we reasonably need it. We may delete some data for certain reasons such as to free up storage space
6. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner by which these providers will handle your personal information. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of such third-party service providers.
7. CHILDREN’S PRIVACY
The Site is not structured to offer its Service or collect information to individuals under the age of eighteen (18). If you are under 18 years old, then you are not eligible to use our service. If we learn that personally-identifiable information has been collected from persons under 18 years of age, we shall verify if there is parental consent, and if there is none, then we shall delete this information. Parents and/or guardian who discover that their children or ward under 18 years of age has accessed or used the Service may alert us at infinityspa.ph and request for the removal of personally-identifiable information collected.
8. LINKS
When you click on links on our site, they may direct you away from our site. We are not responsible and expressly exclude ourselves from liability for any damages which may be caused by the privacy practices of other sites and encourage you to read their privacy statements prior to use.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, at our sole discretion, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we provide a notification herein that the same has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue the Service we offer.
10. QUESTIONS
Should you have further questions about our Privacy Policy, you may contact us through: erodriguez@infinityspa.ph
